Languages:

• English (spoken + written)
• French (spoken + written)
• At least 2 years in a mechanicals, electrics parts Department or buying experience.
• Thorough knowledge of Microsoft Office. (Excel, Word, Outlook, etc.)
• Good knowledge of parts of several brands of forklift.
• Communication in English and French.
• ERP Maximum software experience. (optional)
• Specific responsibilities:
• Take calls from internal and external customers, assess the emergency level and manage them in a timely manner.
• From the supplier's charter or validations, indicate the prices of the parts, inform the customer for the order authorization.
• Research product brands to identify products related to customer needs.
• Support fellow workers in their tasks.
• Insurer prompt response to internal and external request.
• Need experience to negotiate with suppliers.
• Consider all shipping supplies required in parts service.
• Make various purchases, if necessary and complete the information in the inventory.
• Cooperate with other functions in the performance of their work in order to achieve the objectives of the company.
• Suggest options to improve the delivery of Customer Service.
• Support and apply the decisions, policies and regulations of the organization.
• Promote and ensure compliance with the application of regulations, standards and the occupational health and safety program.
• Perform any tasks or projects requested by his immediate superior.
• Consult the list of open calls several times a day, make sure that the calls assigned to it are answered within the required time.
• Organizational skills:
• Professionalism.
• Rigor and work ethic.
• Integrity, honesty and transparency.
• Maximization of skills.
• Health and security.
• Work / life balance.
• Always protect the best interests of our business.
• Job-specific skills:
• Customer attitude.
• Cooperation.
• Effective.
• Interpersonal skills.
• Team spirit.
• Manage priorities.
• Proactive.
• Customer service.
• Care for excellence.
• Benefits:
• Group insurance after 3 months.
• Paid sick days
• Salary based on performance and experience.