As the exclusive distributors of several brands of forklifts, we can offer specialized and exclusive training opportunities with our suppliers to help our staff better understand the equipment they work on.
Languages:English (spoken + written)French (spoken + written)At least 2 years in a mechanicals, electrics parts Department or buying experience.Thorough knowledge of Microsoft Office. (Excel, Word, Outlook, etc.)Good knowledge of parts of several brands of forklift.Communication in English and French.ERP Maximum software experience. (optional)Specific responsibilities:Take calls from internal and external customers, assess the emergency level and manage them in a timely manner.From the supplier's charter or validations, indicate the prices of the parts, inform the customer for the order authorization.Research product brands to identify products related to customer needs.Support fellow workers in their tasks.Insurer prompt response to internal and external request.Need experience to negotiate with suppliers.Consider all shipping supplies required in parts service.Make various purchases, if necessary and complete the information in the inventory.Cooperate with other functions in the performance of their work in order to achieve the objectives of the company.Suggest options to improve the delivery of Customer Service.Support and apply the decisions, policies and regulations of the organization.Promote and ensure compliance with the application of regulations, standards and the occupational health and safety program.Perform any tasks or projects requested by his immediate superior.Consult the list of open calls several times a day, make sure that the calls assigned to it are answered within the required time.Organizational skills:Professionalism.Rigor and work ethic.Integrity, honesty and transparency.Maximization of skills.Health and security.Work / life balance.Always protect the best interests of our business.Job-specific skills:Customer attitude.Cooperation.Effective.Interpersonal skills.Team spirit.Manage priorities.Proactive.Customer service.Care for excellence.Benefits:Group insurance after 3 months.Paid sick daysSalary based on performance and experience.